About Serviw

Serviw is a After Sales Service & Warranty
Management

The service management, technicians, customer’s issue with the product and service and inventory management.All the supervisors would be able to see service tickets of his subordinates in this panel, Cloud based helpdesk software for complete management of after sales service and warranty

FEATURES

FEATURES

Cloud based helpdesk software for complete management of after sales
service and warranty

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Call Center

Call Center can create ticket and see the status of the tickets and close the tickets

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Warranty Management

User would be able to add and update warranty to the particular product.

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CRM

Customer information with purchase history can be added through API

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Parts inventory

User would be able to see the request for parts from the technicians

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Work order

User would be able to see Job status.After seeing the jobs, the team leader will assign the task

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Ticket management

Call center will be able to create tickets. Ticket would be automatically assigned to user

Know more feature

Click Details

ABOUT SERVIW

ABOUT

ENGAGE Customers

Service Quotes, Service Plan Sales, Voice of
Customers.

connect customers

Customer Portal, Service Plans, Mobile
& LoT

mobilize techs

Complete Work Order, Track Time, Mobile
Froms

orchestrate services

Contact Centers, Warranty & Contracts, Service
Operations

ENable technicians

Tech Suport, Source Parts,
Knowledge

dispatch & schedule

Tech Managemnet, Olplimize Schedule, Service
Planning

IMPLEMENTED IN

CLIENTS

Need Help? Get In
Touch

ARENA Phone Bd Ltd.
2nd floor, House 2, Road 23/A ,Gulshan 1
Dhaka – 1212
Bangladesh

bizdev@arena.com.bd

+88 01844054109