Serviw is a After Sales Service & Warranty
Management
The service management, technicians, customer’s issue with the product and service and inventory management.All the supervisors would be able to see service tickets of his subordinates in this panel, Cloud based helpdesk software for complete management of after sales service and warranty
Cloud based helpdesk software for complete management of after sales
service and warranty
Call Center can create ticket and see the status of the tickets and close the tickets
User would be able to add and update warranty to the particular product.
Customer information with purchase history can be added through API
User would be able to see the request for parts from the technicians
User would be able to see Job status.After seeing the jobs, the team leader will assign the task
Call center will be able to create tickets. Ticket would be automatically assigned to user
Service Quotes, Service Plan Sales, Voice of
Customers.
Customer Portal, Service Plans, Mobile
& LoT
Complete Work Order, Track Time, Mobile
Froms
Contact Centers, Warranty & Contracts, Service
Operations
Tech Suport, Source Parts,
Knowledge
Tech Managemnet, Olplimize Schedule, Service
Planning
ARENA Phone Bd Ltd.
2nd floor, House 2, Road 23/A ,Gulshan 1
Dhaka – 1212
Bangladesh
bizdev@arena.com.bd
+88 01844054109